Excerpts from Chapter 2
" know you believe you understand what you think I said, but I am not sure you realize that what you heard is not what I meant."
This is an amusing statement, and it does make people laugh, but, unfortunately, it is not far from the truth in describing how we humans frequently communicate with one another.
Failure to listen brings unfortunate results. The sound of words reach the eardrum, but much of the time the hearer does not translate it into a message to be understood by the brain. Listening is very different from hearing. Much is being said about the importance of communication, but most of the emphasis is on the effectiveness of the speaker's reaching the listener. Not sufficient recognition is devoted to a person's ability to listen to others, to comprehend as much as possible, not just facts, but intent and emotional overtones as well.