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ALPHABETICAL LISTING OF SUBJECTS
WITH SUBTITLES
| A | B | C | D | E | F | G | H | I | J | K | L | M |
| N | O | P | Q | R | S | T | U | V | W | X | Y | Z |
= A =Advice, Ch. 4
Different responses to advice
Value
Resistance to acceptance
Sources
Angel Tree Project, Ch. 35
Anger, Ch. 13
Apology for anger
Method of control
Devastating to relationships
Type A personality
Not inherited
Answers, Ch. 21
Don't be pressured
Can't be forced
The future
Arbitration, Ch. 20
Settling disputes
Attitude, Ch. 18
Influencing attitudes
Authority, Ch. 25
Find the authority
Don't place blame; just ask for help
Go above the clerk
Persist
Authorities want to know what is wrong
= B =Bad News, Communicating, Ch. 17
Considerate way to communicate
Behavior, Ch. 1
Knowledge of human behavior
Bible
Source book
Misconceptions
True basis
Blame, Ch. 5
Don't place blame, seek solutions
Accusations cause anger
Determine cause
Find a solution
Stick together
Board Service
Importance in America
Serving can be rewarding
Choose carefully
7 fields of choice
How to be chosen
Judging performance by attendance
Don't overcommit; learn to say "No"
Boards, Improving, Ch. 36
20 suggestions
Larger meetings
Boswell, James
Biographer of Samuel Johnson
= C =Children
Listening, Ch. 3
Value of listening
Examples
Importance of praise
Christ, Jesus , Ch. 41
Christianity
Misconceptions
True basis
Priorities
Commitment
Committees
Education for boards and committees
Importance
Improving
Compliments, Ch. 7
Accept as verbal gift
Giving
Conflict, Ch. 19
Futility of conflict
Solutions
Battlegrounds
Necessary battles
Counseling
Basis of this book
= D =Drucker, Peter
Authority on Volunteers
= E =Employees, Ch. 33, Ch. 34
Methods of seeking employees
Don't settle for less than the best
Advertising Procedures
Hiring the disadvantaged
Evaluating applicants
Don't trust letters of recommendation
Methods of checking applicants
Investigating substance abuse
Keep applications
Entrepreneur, Ch. 30
Becoming an Entrepreneur
Who should be an entrepreneur?
Who should not be an entrepreneur?
How do you find those deals?
Don't fall in love with your deal
Do your research
Write a business plan
Financing your Deal
Let's make it work
Tips, cautions, and information
= F =Five Happiness Restaurant, Ch. 8
Forgiveness, Ch. 10
Different levels
Methods of asking
Relationship more important than issues
Who have you offended?
What it does for you
Prayer
= G =Goals, Ch. 9
Ask family members about goals and hurts
How can I help you?
Gratitude, Ch. 16
Value to recipient
Satisfaction to you
Recall those to thank
= H =Happiness
Deriving pleasure from volunteer activities
Five Happiness Restaurant
Making others happy
Serving on a board or committee
= I =Important, Ch. 6
Do the important, not just the urgent
Missed opportunities
Information
Need of
Inheritance, Ch. 12
Tragedy of fighting over an estate
Possible negative role of lawyers
Methods of handling
Making an idol of a physical asset or business
People are more important than things
Phased inheritance
Danger of too much money at once
Institute in Basic Life Principles
Source of valuable ideas and inspiration
Interviewing for Job, Ch. 32
Mistakes made
11 helpful rules
= J =Jesus Christ, Ch. 41
Job, Interviewing for, Ch. 32
Mistakes made
11 helpful rules
Jobseeking, Ch. 31
Need one soon
15 suggestions
Helpful book
Johnson, Samuel
Lexicographer
Spent time with son
= K =Kung's Dynasty Restaurant, Ch. 8
= L =Law and Lawyers
Possible negative effect in inheritance
Avoiding lawyers in negotiation
As vocational choice
Turning down Harvard Law School
Lessons
Valuable lessons summarized
Lifemanship
Definition
Listening, Ch. 2, Ch. 3
Unfortunate results of failure to listen
Interference
Interpersonal
Barriers to listening
As help to another, often called cathartic
When emotion is directed at you
Ordinary conversation
Value with children and young people
Love, Ch. 11
Misuse of word
Problems of conditional love
Harmful effect of withholding
Ideal
= M =Manipulation, Ch. 39
Meetings Ch. 37
20 suggestions for improving boards and meetings
Larger meetings
Mediation Ch. 20
Means of solving disputes
Increasingly used
Past is past; look to the future
Examples
Conflict resolution
Motivation, Ch. 26
Definition
Motivation for writing this book
13 suggestions
My Motivation, Ch. 41
= N =Negotiation Ch. 22
Wrong approach
Find out needs of others
Different motivations
Examples
= O =Occasion, Ch. 8
Planning and executing a special one
= P =Peacemaking
Another name for conflict resolution
Planning a Special Occasion, Ch. 8
Pleasure
Deriving pleasure from volunteer activities
Policy, Ch. 25
Overcoming objection, "It's against our policy."
Appeal
Seek higher authority
Change helpful to you might also benefit policy maker
Praise, Ch. 15
Value
Types
Overdoing
Lost opportunities
Special value with children
Can become a habit
Priorities
Setting priorities
Prison Fellowship, Ch. 35
= Q =
= R =Relationships
Soldiers' dependence
Our relationships with each other
How we fail
More important than winning
Research
Find business which interests you
May steer you away
Research a company before job interview
= S =Satisfaction
Deriving satisfaction from volunteer activities
Search, Ch. 38
Executive director important to an organization
Avoid too rigid job description
Advertise widely
Try telephone interview, then personal
Consider interim
Consider consultant for non-profit
Executive search company for business
Solving the Problem, Ch. 23
Difficult in public
Meet with person, one-on-one
Examples
Success, Ch. 39
Problem with "winners and losers"
Intimidation unwise and unnecessary
You get what you invite
If you alter your actions and responses, others have to alter theirs
Share your success and bring others along
You can have successful allies or defeated enemies
Summarizing, Ch. 24
People hear different things at meetings
Sally Hayes
Summarize at end of meeting
Write understanding even with friends
Sun Tzu
"The Art of War"
= T =Type A
Floating hostility
Harmful to relationships and health
Temperament, Ch. 29
Most important in vocational choice
Myers Briggs indicator
Different temperaments
= U =Uptown Chinese Kitchen, Ch. 8
= V =Vocation, Ch 28
Often chosen by chance
3 common mistakes
5 important factors
Volunteer, Ch. 35
American phenomenon
Source of enjoyment and satisfaction
Pass it on
= W =Work, Ch. 18
Parents as models
Making work enjoyable
Examples
= X =
= Y =
= Z =
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